George Walton Academy speech lesson focused on Fritz Pollard. It was designed to be a new subject matter since this was my 4th year speaking there. The first visit, we talked about the Underground Railroad and some of the other conductors...
Used properly, certain words evoke an emotional response that can turn shoppers into buyers. Words help persuade people to buy. The right words can turn average producers into dealership sales winners. The right words apply equally
Listen to your customers actively, be really interested, no, be fascinated! Sit on the edge of your chair, literally. Develop some rapport before giving your presentation. “Don’t spill your candy in the lobby,” and
Here are three important insights about handling dissatisfied customers: Customers usually will be satisfied with less than you think. Customers who have never had a problem are not as loyal as customers who have had
Work these 16 sales-improvement ideas into your plan for 1. Prepare yourself to excel. Use a checklist to prepare your attitude, appearance, customer information, company and product information, and the selling environment so you can be at your best
Losing a Sale is Never, Ever about Price Alone There are many reasons why a customer will choose not to buy from you: product performance, poor past track record, credibility issues, an inability to create the
Get Personal Get to know your employees well enough so you know what makes them tick—spend time meeting one-on-one or over lunch to learn more about their personality. Observe the individual’s reactions and performances on certain
Most training promises to impart knowledge and develop new behaviors. But top-performing sales and service professionals have a special advantage. They’re driven by a set of attitudes, beliefs and values that inspire them to achieve more—for
Hardison's decades of experience as a historian, salesman, and mentor have helped him to identify the keeps to building a champion. Time: You can always make more money, but time wasted is lost forever. We all
It is common practice in high school history classes for the teacher to focus so much on getting to the end of the syllabus that they rush through the content without the students fully understanding
